BenQ RMA service for resellers and distributors

If you are a reseller or distributor of BenQ products you can register for our advanced BenQ RMA service. Using this service will speed up the process of RMA generation for multiple cases and give you detailed statistics about the status of all your RMA cases.

BenQ Warranty and Repair Service

In order for us to service your defective BenQ product you will have to create an RMA case by providing us with all necessary data via the form on the left side of this page. You will then receive an RMA number with which you can check the status of your case at any time by using the form on the right.

Do you have questions or problems filling out the form?

Our service team would be glad to help!
Please call us: +43-1-5040174
Or send us an e-mail: benq@microservice.at

Create new RMA case

All fields highlighted in blue are mandatory - fields highlighted in white are optional.

Address Information
Company
If you have your own internal reference number for this RMA case, you can enter it here for your convenience.
Customer reference number
Salutation Ms. Mr.
First name
Last name
Address
Postal code
City
Country

Contact Information
Please enter at least your telephone- or mobile phone number. Please enter phone num according to the following format.
Format: + country code - area code - number - extension

Example for an Austrian telephone number: 02233/44556 should be formatted like this +43-2233-44556
Example for an Austrian mobile phone number : 0664/123456789 should be formatted like this +43-664-123456789

Telephone number
Fax number
Mobile phone number
If you would like to receive an e-mail notification whenever your RMA case status changes, please enter your E-Mail address. Only valid e-mail addresses will be accepted.
E-Mail address

Product data & problem description
Please enter the serial number of your device and klick the "Extract product data" button below. In most cases the model name, part number and manufacturing date can be extracted from the sertial number. The serial number can be found on the back or bottom of your device.
Serial number
The model name is marked as "Model" on the product information label.
Model name
The part number is marked as "Part No" or "P/N" on the product information label. Please omit the two dots in the part number!
Part number
The manufacturing date is marked as "Mfg Date" or "manufacturing date" on the product information label. If only month and year of manufacturing are labelled please enter "01" as day.
Format of date: YYYY/MM/DD (i.e. January 22th, 2006 => 2006/01/22)

Manufacturing date
Please give us a detailed description of your device's failure.
Failure description

Purchase Information
To determine the type of warranty you are entitled to we will need the date of purchase and a copy of your receipt. You can either e-mail us a scanned copy to benq@microservice.at or send us your receipt via fax to +43-1-5040174-20. Please do not send in your device until we have received your receipt and confirmed your case.
Format of date: YYYY/MM/DD (i.e. January 22th, 2006 => 2006/01/22)
Purchase date
I have accepted the general terms of service and hereby declare to have filled out the above information truthfully!
I accept the above terms

Check RMA case status

To check the current status of your RMA case, please enter your RMA number and Postal code.